Your coupon may not be working because of any of the following reasons:
- The validity of the coupon may have expired.
- The coupon may have already been used.
- The coupon may not be applicable on certain items.
- The coupon will not work if the Shopping Cart Value is less than the value required for the coupon to be applicable.
- The coupon may be linked to a different user account. Login to the correct user account for availing it.
In case of any assistance required you can chat with us or reach us at firstname.lastname@example.org, or call us on +91 8433503129.
You can check the delivery timelines by entering your pin code at product page.
Furniture products will be shipped via our own Logistics or 3rd party Logistics team within 7-8 days. After shipping, the product will be delivered in 10-15 days .In case of 3rd Party Logistics, you can track your shipment through AWB number. In case of MANGO’s logistics, one day prior a delivery confirmation call will be undertaken by our executive.
You can also reach out to us at email@example.com or call us on +91 8433503129
PURCHASE & RETURNS
We offer a 14-Day Return Policy for all products
Returns are accepted only for the following reasons:
The time frame starts from the date the product was delivered as per the confirmation received from our logistics team or courier partners.
Please send us 2 images (one of damaged part and one of the entire product) of the product to ascertain the reason for return which can be initiated from the “contact us” Section or you can send us an email to firstname.lastname@example.org
- We are responsible for what we sell. If the product is damaged or defective incorrect or incomplete, please inform us within 14 days of delivery to be eligible for a 100% replacement/refund.
- We offer hassle-free returns through courier pickup or you can also request a replacement for the non-furniture products online or at any of our stores. You do have to bear any courier or shipping charges for returns.
- All products bought online can only be returned in case of manufacturing defects or damaged product delivery or incorrect or incomplete. This needs to be brought to our notice (via phone / email / WhatsApp) within 48 hours from the delivery / assembly date. To return furniture, you can reach us at email@example.com, or call us on +91 8433503129.
- Any product returned to us should be in the same condition as received in its original packaging, invoice and tags.
- If you believe that the merchandise is not in good condition or if the packaging is tampered with or damaged, kindly refuse to accept the delivery and call us at +91 8433503129 or e-mail us at firstname.lastname@example.org mentioning your order reference number. We shall make our best efforts to ensure that a replacement is done at the earliest.
- We do not accept return or exchange of gift vouchers. Cash on Delivery convenience charge is a non-refundable charge. (first, we should add that there is a convenience charge)
- MANGO is committed to ensuring your satisfaction with any merchandise you have ordered from us.
Returns/Exchange through courier:
- Replacement through courier shall only be done for products with exactly the same price as the product being returned. Please indicate clearly the replacement merchandise and our Customer Care Associate will check and confirm if it is available in stock and whether the replacement can be made.
- Any refund against a return request made to MANGO furniture customer support and collected by courier shall be processed only upon receipt of the merchandise in unused condition along with the original invoice.
- After the merchandise is received and verified by MANGO furniture, we shall process a refund/replacement within 1-2 weeks of receipt of the merchandise. For remote locations or Tier 2/Tier 3 cities we may take additional time to process replacement request.
- Refunds to the Cardholder’s credit card/debit card will only be credited back to his/her account which was used Refunds to the Cardholder’s credit card/debit card will only be credited back to his/her account which was used.
- In case of COD order, Refund will be issued through cheque payment mode. Customer needs to send details that are required for cheque draft. COD refund is manual process hence it takes maximum 7-8 days to process cheque request. We recommend to opt for prepaid payment mode while placing an order for faster refund.
- Please call at Toll Free +91 8433503129 (10.00am-7.00pm IST; 6 days a week), email to email@example.com for any queries or concerns about our returns and exchange policy.
If you change your mind after placing an order, you can cancel the order (or part of the order) within 24 hrs of the order confirmation, or before it is shipped, whichever is earlier.